FAQ

Frequently asked questions

What are the response times?
Our team generally responds within 24 business hours. For urgent requests, contact us by phone.
How to get a personalized demo?
Select "Sales inquiry" in the form and mention your interest in a demo. An expert will contact you.
Do you offer multilingual support?
Yes, our support is available in French and English. We have local teams in several African countries.
How to report a technical issue?
Select "Technical support" in the form or email [email protected].
FAQ

Pricing FAQ

Are there setup fees?
No. Registration is free and you only pay per successful transaction.
Can I change plans at any time?
Yes, you can upgrade or downgrade your plan at any time from your dashboard.
What are the payout timelines?
Payouts are made within 24–48 business hours depending on your country and bank.
Is there a minimum transaction amount?
The minimum amount is 100 XOF / 1 CAD depending on currency. No monthly minimum.